We had a really frustrated customer with lots of Internet problems. Lifemote revealed the customer’s major issues. I visited the customer and solved his problems at that time. But, he called me again a few days later, and their internet was down. Fortunately, we have the ability of accessing the history thanks to Lifemote (we have no other tools with this capability). Looking at the dates, I could clearly see that he experienced DSL reliability issues during heavy rain and we found that the distributer box outside his house had water damage. We had the most challenging incident that was easily resolved using Lifemote.