Fixing Home
Wi-Fi using AI

Lifemote’s highly innovative solution takes us a big step forward in our journey to offer the best broadband experience to everyone. Although we are still early-on in our collaboration, we can already experience the significant impact Lifemote’s solution has on our business, ranging from increased customer experience and satisfaction to cost reductions.

We introduced Lifemote to enhance our insights in the performance of the internet/wifi experience of our customers. We experienced Lifemote as a proactive partner. Thanks to their knowledge and expertise, we were able to take the right steps to gain more insights. Their analysis and enthusiasm gave us the ability to shape this and internally share within to management to create the support needed.

We had a really frustrated customer with lots of Internet problems. Lifemote revealed the customer’s major issues. I visited the customer and solved his problems at that time. But, he called me again a few days later, and their internet was down. Fortunately, we have the ability of accessing the history thanks to Lifemote (we have no other tools with this capability). Looking at the dates, I could clearly see that he experienced DSL reliability issues during heavy rain and we found that the distributer box outside his house had water damage. We had the most challenging incident that was easily resolved using Lifemote.